SOFTEK LAUNCHES NEW EXCEPTION MANAGER MODULE FOR MARGIN CALL LIFECYCLE AUTOMATION

We’re excited to announce the release of our new Exception Manager module — a powerful enhancement to our platform that automates the full lifecycle of margin calls from creation to closure.

Built in close consultation with our clients, the Exception Manager is designed to reduce manual effort, improve compliance, and streamline exception tracking across accounts. With fully customizable rules, firms can automate the creation, aging, escalation, and closure of margin calls based on criteria such as account, branch, call type, and call age.

The module includes intelligent user assignment and escalation logic, ensuring calls are routed to the right team members — and escalated to supervisors when necessary.

All activity is managed through a unified interface where users can:

• View account and call history

• Update and reassign calls

• Add and review notes

• Track call status in real-time

  
  

“In conversations with our clients, it became clear that tracking margin calls was still heavily manual and error-prone. We built Exception Manager to automate as much of the process as possible, so our clients can focus on what matters most — managing their relationships.”

Out of the box, Exception Manager comes pre-configured with tracking rules that support compliance with regulatory requirements across multiple jurisdictions. And with its flexible architecture, the module can be tailored to monitor other types of exceptions as well — including concentration limit breaches, risk exposure, and more.